Point of Care Communications for Nursing 2014

Publication Date:           March 2014
Number of Pages:          78
Number of figures:         39
Report Price:                 $2,495 U.S. Dollars
enterprise pricing available upon request

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Introduction  (download paper overview)

Point of Care Communications for Nursing 2014 presents the findings
of an end-user market study focused on the current state of
communications adoption by nurses across the United States.  The report
uncovers strong opinions regarding the market opportunities and
challenges for adopting solutions at point of care to enhance
communications and collaboration, streamline nursing productivity, improve
patient care quality and safety, and increase nursing satisfaction.

Point of Care Communications for Nursing 2014 is an outgrowth of a
similar study published by Spyglass in November 2009 entitled Point of
Care Communications for Nursing 2009.  

Content for
Point of Care Communications for Nursing 2014 was
derived from more than 100 in-depth interviews with care providers working
in hospital-based environments nationwide.  Providers interviewed were
technically competent and representative of a broad range of medical
specialties, organization types, and organization sizes.

The telephone interviews were conducted over a three-month period
starting in October 2013. The purpose of the interviews was to identify the
needs and requirements for communications at point of care through
discussions about
  • workflow inefficiencies in communicating with colleagues and patients
  • current usage models for mobile devices and solutions, and
  • barriers for widespread mobile communications adoption.

Spyglass also evaluated key vendor product offerings and identified early
adopter organizations that have successfully deployed these solutions.

Target Audience

  • Software and hardware vendors, systems integrators and
    management consulting groups who are selling hardware,
    applications and services into the healthcare industry
  • Healthcare administrators and IT executives who are making
    strategic decision to fund clinical information technology solutions
  • Clinicians who are involved in informatics and clinical system
    evaluation and selection
  • Investment bankers and private equity investors


According to the Joint Commission, the primary root cause of more than 70
percent of treatment delays and sentinel events is a breakdown in
communications. In 2010, the Joint Commission identified improvement in
staff communication as a national safety goal for hospitals.

Nurses are the single largest healthcare professional group in the United
States with 2.9 million registered members.  They are mobile professionals
working in high-stress, data-intensive environments dominated by
inefficient paper-based processes.  They are under increased pressure to
communicate, collaborate and coordinate, care more effectively across a
wider array of team members. Unfortunately, continuous colleague
interruptions, increased documentation requirements, and alert and alarm
fatigue leave the nurse with little time for direct patient care at the bedside.

Despite advancements in mobile devices and unified communications,
hospital IT has underinvested in technologies and processes to support
nurses at point of care to help eliminate communications bottlenecks,
streamline productivity, improve care quality, and increase nursing
satisfaction.  With the passage of the Affordable Care Act, hospitals are
facing the realities of stringent readmissions penalties, new patient
centered care models, and new financial incentives focused on patient
safety and outcomes.  Hospital IT has an imperative to evaluate leading
Smartphone technology and enterprise class Smartphones to support
collaborative team-based care.  

Nurses using personal Smartphones at point of care.  Despite
hospital policy restrictions, 67 percent of hospitals report staff nurses are
using personal Smartphones to support clinical communications and

Hospital IT Smartphone investments limited but interest is high.  
While hospitals interviewed have made limited investments in nursing
Smartphone solutions, 51 percent plan to invest or evaluate enterprise-
class Smartphone solutions over next 18 months.  

Hospital IT concerned Smartphone usage poses security risk.  
Eighty-eight percent of hospitals interviewed expressed concerns about
the recent HIPAA Omnibus Ruling and the risk of unprotected mobile
devices on the hospital’s network, which could introduce malicious attacks,
malware and viruses.
Spyglass Consulting Group
Market Intelligence for Competitive Advantage