Trends in Mobile Communications

Publication Date:           November 2006
Number of Pages:          87
Number of figures:         40
Report Price:                 $2,295 U.S. Dollars
enterprise pricing available upon request

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Introduction  (download paper overview)

Trends in Mobile Communications presents the findings of an end-
user market study focused on the current state of mobile communications
adoption by
physicians and nurses across the United States.  The
report uncovers strong opinions regarding the market opportunities and
challenges for adopting mobile solutions to improve clinician mobility and
responsiveness, enhance patient safety and reduce communications

The content for
Trends in Mobile Communications was derived from
more than 100 in-depth interviews with physicians and nurses working in
inpatient and outpatient environments nationwide.  Clinicians interviewed
were technically competent and representative of a broad range of
medical specialties and institution sizes.  

Spyglass conducted the telephone interviews over a four-month period
beginning July 2006. The purpose of the interviews was to identify the
needs and requirements for mobile communications solutions through
discussions about:
  • Existing workflow inefficiencies in communicating with colleagues
    and patients
  • Current usage models for mobile communications devices and
  • Barriers for widespread mobile communications adoption

Spyglass also evaluated key vendor product offerings and identified early
adopter organizations that have successfully deployed mobile
communications solutions.

Target Audience

  • Software and hardware vendors, systems integrators and
    management consulting groups who are selling hardware,
    applications and services into the healthcare industry
  • Healthcare administrators and IT executives who are making
    strategic decision to fund clinical information technology solutions
  • Clinicians who are involved in informatics and clinical system
    evaluation and selection
  • Investment bankers and private equity investors


Mobile communications solutions enable clinicians to communicate and
collaborate with colleagues, medical staff and patients anytime,

Clinicians are mobile warriors who are constantly on-the-go as they travel
between their offices, exam rooms and the corridors of affiliated
hospitals.  They work in high-stress, data-intensive environments that are
dominated by inefficient paper-based processes.  As clinicians are taking
care of more patients with higher acuity levels, it is becoming increasingly
difficult to communicate with them in a timely manner.

Ideal mobile communications device does not exist.  Clinicians
interviewed do not believe there is an ideal mobile communications
device.  They are experimenting with a wide variety of devices including
pagers, cell phones, smartphones and VoIP phones to improve their
mobility and responsiveness and enhance patient safety.  Each device
has its own set of strengths and weaknesses that depend upon work
environment, job responsibilities and personal preferences.  

Clinicians carry multiple communications devices.  Clinicians
interviewed were carrying multiple communications devices.  Multiple
devices enable clinicians to manage communications with different groups
of people or to address the needs of specific job functions.  Clinicians
need the equivalent of a utility belt to carry and keep track of these

Clinicians lack tools to filter, manage & prioritize communications.  
Clinicians interviewed lack tools to filter, manage and prioritize
communications to/from colleagues and patients.  Clinicians create
artificial barriers to prevent unnecessary interruptions and tend to
prioritize communications based on whom they know.

Clinicians lack standardized processes to collaborate with
 Clinicians interviewed are having difficulties communicating
with colleagues due to a dependency on paper-based workflows and a
lack of standardized tools and processes to collaborate with colleagues
across the continuum of care.  

Clinicians have limited time to spend with patients.  Clinicians
interviewed are having difficulties communicating with patients because
clinicians are overworked and have limited to time to spend with their
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